Before you begin the upgrade

• Disable all antivirus, security software, and firewalls to ensure a complete installation
  
• Sage BusinessWorks 2023 and higher uses Actian Zen 15 as the database engine. Confirm compatibility with other software before upgrading
• Contact your third-party software provider to confirm compatibility with the current Sage BusinessWorks version

Watch the video

Although the video is from a prior version, the steps for upgrading are the same. 

Video 1: Network server upgrade.  NOTE: When upgrading to 2021, the upgrade remains the same, but the database engine will be Pervasive.

Video 2: Standalones (Single-User) upgrade.  NOTE: When upgrading to 2021, the upgrade remains the same, but the database engine will be Pervasive.

Follow the steps to upgrade

If you prefer to follow step-by-step guidance, use the steps below.

1. Ensure your system meets our system requirements.
2. Download the product.
3. Use the checklist to upgrade to the current version. This includes checklists for Network, Standalone, Application/Remote Desktop Server Environments, and Remote Desktop Server environments.
4. Download and install the current service pack for your version (if available). Install service packs on the server, terminal server, and all client workstations.
5. While at the server, run the database update for all companies.
6. If using a network version, upgrade the client workstations.

Upgrading from Sage BusinessWorks 2012 or earlier

• Upgrade to Sage BusinessWorks 2020 before upgrading to Sage BusinessWorks 2023 or higher
• See Upgrading from Sage BusinessWorks Version 2012 or earlier for further instructions

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