Examples of items that require a rebuild:

• Transactions are missing
• Unable to select orders for invoicing
• Duplicate checks print
• Options freeze when accessing certain records

Before you begin

• Back up the company data
• Don’t overwrite any existing backups
• If using Accounts Receivable, Inventory Control, and Order Entry, always rebuild AR, IC and then OE.  Rebuild in alphabetical order or left-to-right across the toolbar
• For best performance, rebuild directly at the server
• If the rebuild stops, restore a backup before starting another rebuild

How to rebuild a module

1. Log out all users from the program. To verify access select File, Network Status. You’ll only see yourself logged into the Network Status Report.
2. In the module you want to rebuild, go to Utilities, then choose Rebuild [Module] Data Files.
3. A message displays that this is an exclusive option. Select OK.  If you get an error about a user in the program, disconnect users or tasks.
4. Create your backup, then click OK to continue.
5.  When the rebuild has completed successfully, the message “REBUILD COMPLETE. # ERRORS FOUND” displays. If the rebuild found errors, click YES to display the rebuild log. It’s also a good idea to print the error log if an error displays. To print the log, select the File, Print.  

When to rebuild a module

• Error message states that a rebuild is required
• A Customer Support analyst recommends a rebuild to resolve an issue
• Data is missing when performing a lookup

Rebuilding data files can fix problems by reindexing and checking the data. Some businesses do this regularly for data maintenance. You don’t need to perform it more than once a month.

Notes

• If the "REBUILD COMPLETE" message doesn’t display, the rebuild failed
• Restore a backup. Don’t use partially rebuilt data
• If the rebuild found errors, review the error log carefully. For further information on repair logs, see Rebuild Log ERRORS.pdf

Tips on Rebuild Log.pdf
How to Rebuild Data Files.pdf