Confirm the warning message

1. If you receive the message "General Ledger Close error found..." after Company Close, click OK.

Review the Audit Report

1. The Audit Report setup screen opens automatically.
2. Review the report options.
3. Click Preview.

Check for General Ledger close failures

1. If the message "General Ledger Close error found. Review the log carefully for more information." appears, click OK.
2. Review the Audit Report carefully.

If the most recent General Ledger close failed

1. Restore a backup created before the failed General Ledger close.
   • If you are unsure if you have a good backup, restore the backup to a new company.
     
     CAUTION:

     Before working forward in your data, restore your backup from before your first attempt to close/rebuild.

2. Attempt the close again.

If the failure occurred during a previous General Ledger close

• Contact Sage Support to clear the Audit Log.

Additional information

• The warning can appear for resolved historical General Ledger close failures.
• Review the Audit Report to determine whether the failure relates to the current close or an earlier close.