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Compatibility Chart for Sage CRM integration with Sage 100

Created on  | Last modified on 

Summary

This article lists compatible Sage CRM releases and patches for Sage 100 versions. It also explains installation changes introduced with Sage CRM 2026 R1.

Description

Sage CRM integration overview

  • Starting with Sage CRM 2026 R1, Sage CRM is no longer bundled with Sage 100 CRM integration components.
    • Install or update Sage CRM as a standalone product.
    • Sage CRM versions typically include:
      • A full installation package for new installations.
      • An upgrade patch for existing installations.

    • EXAMPLE:

      • Sage CRM 2026 R1 Full Install for Standalone.
      • Sage CRM 2026 R1 Patch Install for Standalone.

       

  •  Sage 100 includes the CRM integration components in the Sage 100 build.
      • Install the CRM integration components that match your Sage 100 version.
  • Before Sage CRM 2026 R1, each Sage CRM release matched specific Sage 100 versions.

    • EXAMPLE:

      • Sage CRM 2024 R1 upgrade patch for Sage 100 2023.
      • Sage CRM 2025 R1 Full Install for Sage 100 2024.

Resolution

Compatibility Chart for Sage 100 combined with CRM by versions

 

 

Sage 100 versions →

2019

2020

2021

2022

2023

2024

2025

2026

CRM versions

 

 

 

 

 

 

 

 

 

CRM 2026 R1

•

•

•

•

•

•

 *

√*

CRM 2025 R1

û

û

û

û

ü

ü

 ü

 ü

CRM 2024 R2

û

û

û

ü

ü

ü

ü 

ü 

CRM 2024 R1

û

û

û

ü

ü

ü

û 

û 

CRM 2023 R2

û

û

û

ü

ü

û

û

û

CRM 2023 R1

û

û

ü

ü

ü

û

û

û

CRM 2022 R2

û

û

ü

ü

û

û

û

û

CRM 2022 R1

û

ü

ü

ü

û

û

û

û

CRM 2021 R2 retired

û

ü

ü

û

û

û

û

û

CRM 2021 R1 retired

û

ü

ü

û

û

û

û

û

CRM 2020 R2 retired

ü

ü

ü

û

û

û

û

û

CRM 2020 R1 retired

ü

ü

û

û

û

û

û

û

Supported CRM versions: https://help.sagecrm.com/support/support-lifecycle/

ü = Tested, û = Not Tested, * Starting with CRM 2026 R1 (North America), the Sage 100 integration is a separate installation and not specific to the CRM Download

 

 

 

Sage CRM 2026 R1 and later

  • Install Sage CRM as a standalone application.
  • Install the Sage 100 CRM integration components from your Sage 100 build.

Sage CRM 2025 R2 and earlier

  • Sage CRM releases specific to individual Sage 100 versions.

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