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Error: "Sage Sales Tax processing failed. Sales Invoice XXXXX deleted"

Created on  | Last modified on 

Summary

Error: "Sage Sales Tax processing failed. Sales Invoice XXXXX deleted."

Description

Cause

  • Sage Sales Tax Connection has incorrect information
  • Corruption in data sent to Avalara
  • Setup is incorrect or incomplete on the Avalara side.

Resolution

The message is due to Avalara not being able to access the company information to be able to process the request

  • Verify the information entered in the Sage Sales Tax Connection
  • Verify the Company setup for Sage Sales Tax is correct and the company listed corresponds to a company in Avalara
  • Verify Nexus is set up for the taxing authority

In the case of possible data corruption:

  1. Delete the delivery with a Modification of Issues for each delivery line.
  2. Create a new delivery for the sales order.
  3. Create a new sales invoice.