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What is my serial number?

Created on  | Last modified on 

Summary

This article will help you find the serial number for your Sage 50 product.

Description

For additional instructions for installing and activating, please refer to Installing Sage 50 Accounting Software.

Note: If you are looking for the serial number of a currently installed and activated version of Sage 50 US Edition, you can more easily find it in the program by following the steps in the article How do I find the serial number for my currently installed product?.

Resolution

Note: If your serial number doesn't prefill when installing Sage 50 Accounting release 2024, do the following:

Check your email: An email containing your Serial Number and account information should have been emailed to the primary contact on your account with the header "Important information on your Sage 50 software." It is possible that the email may have gone into the Spam or Junk folder, so be sure to check there as well.

If you don't see the email: Follow the instructions below to locate your serial number on your account.


Option 1 - Purchased directly from Sage

  1. Go to the Sage Customer Portal.
  2. Click Log on from the upper right corner of the page.
  3. Enter your Customer Portal Username and Password and click Log on.
    The Username will be the email address used when creating your Sage Customer Portal account. If you have not signed up, refer to DocLink: How to sign up to access the Sage Customer Portal.
  4. From the top menu select Activation codes.
  5. From Select product click the down arrow to select your Product.
  6. From Product details refer to the Status column for the appropriate Active Application. Your serial number will be under the column labeled Serial.

Option 2 - Purchased from a retail location (e.g., Amazon, Staples, Best Buy, Office Depot)

If you purchased a digital download from a retailer, the retailer will provide you the serial number via email or a digital locker.

If you purchased a box product from a retailer, you will find the serial number in the case under the disc.