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Error: "The operation you are trying to perform is unsupported. Please see KBA 2467541 for more detail when installing SAP Crystal Reports Designer

Created on  | Last modified on 

Resolution


NOTE: make a backup of the Registry Key before making the following adjustments to the registry.
Rename C:\Program Files (x86)\SAP BusinessObjects\InstallData folder to InstallData.old

 

  1. Right-click Windows Start button

  2. Select 'Run' and type: RegEdit. Click 'OK'

  3. Browse to the following Registry Key:  HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\Installer\

  4. Verify the registry key 'aurora' exist.  

  5. If it doesn’t exist, follow the steps below to create (if it does, skip to Step 8):
        a. Right-click 'Installer' registry key from Step 5 
        b.  Select New Key
        c. Change New Key name to 'aurora'

  6. Select HKEY_LOCAL_MACHINE\Software\SAP BusinessObjects\Suite XI 4.0\Installer\aurora\ registry key

  7.  Verify 'Path' Registry key String Value exist. If it does not exist, follow the step below:
         a. Right-click 'aurora' 
         b. Select New, String Value
         c. Rename the New Value to 'Path'
         d. Double-click the 'Path' String to open
         e. Enter the following in the 'Value data' field:  C:\Program Files (x86)\SAP BusinessObjects\
         f. Click 'OK'

  8.  

     Repeat for HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SAP BusinessObjects\Suite XI 4.0\Installer\

  9. If application) Delete the following Registry Key as well: HKEY_CURRENT_USER\Software\SAP
    BusinessObjects\Suite XI 4.0\Installer\

  10. Save and Exit the Registry Editor

  11. Try installing Crystal Reports again. This process will recreate the required folders including the renamed folder.