Summary
Description
Sage 2-factor authentication adds extra security to your Sage account. Every time you log in, you need to provide a code to verify it is you.
Once you set up 2FA, you can have your Sage product remember you the next time you log in. This means you need only enter a second form of verification via passcode after 30 days.
NOTE: We recommend you always set up your own user login details rather than sharing login details, as 2FA security authenticates individual users.
Resolution
Set up 2-factor authentication
- Log in to the Account managment area.
- Click 2-factor authentication and click Send email.
- You will receive an email to enroll in 2-factor authentication. Use the link in the email to set up 2-factor authentication on your account.
- Choose from the three different ways to authenticate.
Different ways to authenticate
Sage 2FA is compatible with most authenticator apps. A few of the best known are Microsoft Authenticator, Google Authenticator and Authy Authenticator.
- Simply download the app of your choice from your App Store on iPhones or from Google Play on Android phones.
- Use the authenticator app to scan the QR code, then enter the 6-digit code generated by the app and click Continue.
- Record the recovery code and store in a safe location. You’ll need this code to access your account if you can't retrieve the one-time passcode from your phone.
- Select the I have recorded my recovery code check box, then click Continue.
Once you've completed these steps, 2-factor authentication will activate. You will begin to receive codes to your mobile device when logging in to your product or service.
- Select Verify a different way instead, at the bottom of the screen.
- Select the Phone option, then ensure the Phone call box is highlighted. Enter your phone number and click Continue.
- Answer the call or listen to your voicemail to hear your one-time passcode. Enter the code and click Continue.
- Record the recovery code and store in a safe location. You’ll need this code to access your account if you can't retrieve the one-time passcode from your phone.
- Select the I have recorded my recovery code check box, then click Continue.
Once you've completed these steps, 2-factor authentication will activate. You will begin to receive codes to your mobile device when logging in to your product or service.
- Select Verify a different way instead, at the bottom of the screen.
- Select the Phone option, then ensure the Text message box is highlighted. Enter your phone number and click Continue.
- Check the text messages to retrieve your one-time passcode. Enter the code and click Continue.
- Record the recovery code and store in a safe location. You’ll need this code to access your account if you can't retrieve the one-time passcode from your phone.
- Select the I have recorded my recovery code check box, then click Continue.
Once you've completed the steps, 2-factor authentication will activate. You will then begin to receive codes to your mobile device when logging in to your product or service.
Can multiple people use the same login?
- Each user must have their own login credentials, with their own 2FA setup
- Sharing account details with others creates a significant security risk and can lead to unauthorised access and difficulty in tracking changes made to your data
Got a question?
We've gathered answers to the most common questions about 2FA. To view them, visit our FAQ: Common 2-factor authentication (2FA) questions article.
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