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Missing tax forms

Created on  | Last modified on 

Summary

There are no forms showing in the Tax Form Selector or forms are outdated.

Description


Cause


Resolution

CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 

Section 1: Update subscriptions
  1. Select Help, Sage 50 Subscription Updates.
  2. Select Online (Recommended), then OK.
  3. Click OK on the confirmation message.
  4. Verify that you can now see your tax forms.

Section 2: Reinstall Aatrix update

  1. Double-click Computer or My Computer.
  2. Browse to C:\Program Files\Common Files\Peach or C:\Program Files (x86)\Common Files\Peach.
  3. Rename FormViewer to OLDFormViewer.
  4. Create new FormViewer folder.
  5. Go to https://aatrix.com/sage50accounting#updates.
  6. Click Download Update.
  7. Install update. If you receive a message that "Another version of this product is already installed," follow Error that another version of the product is installed when manually installing payroll tax forms.
  8. Verify that the tax forms are now available.

Section 3: If only happening in One Company

  1. Perform an Expendable File Cleanup on the company missing the tax forms. Refer to Create a clean data folder and expendable file cleanup.
  2. Verify that the tax forms are now available.

Section 4: Create new Microsoft Windows user profile

If the above steps do not resolve your issue, create a new user profile. Contact your IT or system administrator for assistance.

Section 5: Non-standard Windows system calendar date

Verify that the calendar date range in the advanced settings window of the Windows regional settings is standard and the end date of the range does not end prior to the subscription plan date.


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