ARCHIVED: Error: "Another Sage 50 user or workstation" and user sessions aren't closed

Error: "Another Sage 50 user or workstation is accessing this company area or performing a similar company process." User sessions in Sage 50 Accounting aren't closed out properly.

Restart Actian on the server

1. Have all users log out of Sage 50.
2. Stop the Actian service on the server. See How to stop or start the Actian / Pervasive service.
3. Start the Actian service on the server.
4. Restart the Actian service on workstations.
5. If still unable to open the program, Reboot the server.

Close open files on the server

1. Verify that all users are out of Sage.
2. Open Control Panel, Administrative Tools and then Computer Management.
3. Expand System Tools.
4. Expand Shared Folders.
5. Select Open Files.
6. Close any session that shows PT.LCK at the end.