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Error: "TS 6214" when trying to print preview a report

Created on  | Last modified on 

Summary

When trying to print preview a Sage 300 CRE report on a terminal server, you get a TS 6214 error. Other users on the terminal server don't get the error when previewing the same report.

Cause

  • Corrupt Windows profile on terminal server
  • Issue with the printer driver
  • Display settings on the monitor used to preview
  • Corrupt AppData folder and Timberline registry key

Resolution

CAUTION:

This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.

Corrupt Windows profile

Contact your IT provider and have them troubleshoot your Windows profile or create a new Windows profile for you.

Printer Driver

Select a different default printer and try again.

Monitor display settings

Move Sage to another monitor and preview again.

Corrupt folder and registry key

  1. Close all Sage applications.
  2. Use Windows Explorer and browse to C:\Users\[username]\AppData\Roaming.
  3. Rename the following folders:
    • ...Roaming\Sage\Common Desktop
    • ...Roaming\Timberline
  4. Use Windows Explorer and browse to C:\Users\[username]\AppData\Local.
  5. Rename the following folders:
    • ...Local\Sage_Inc
    • ...Local\Sage_Software
  6. Close Windows Explorer.
  7. Go to Windows Start, Programs, Windows Administrative Tools, Registry Editor.
  8. Locate the Computer\HKEY_CURRENT_USER\SOFTWARE\Timberline folder.
  9. Right-click the Timberline folder and select Rename.
  10. Change the name to Timberline_Old and close the Editor.
  11. Launch Sage and test the preview.

 

 

 

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