Summary
Error: "The following error occurred during backup: DynaZIP error #18. The backup process was unsuccessful. Select Help for more information." The backup is unable to complete.
Cause
Damaged data path.
Resolution
Option 1: Run repair on Sage 50
Run a repair on the Sage 50 program. If you are on a network, perform this on the server or host computer. Refer to How to repair the Sage 50 installation.
Option 2: Uninstall and reinstall to a new data path
Uninstall Sage 50 and then reinstall it to a new data path. If you are on a network, this needs to take place on the server. The data paths will need to be updated on the workstations and the company data folders moved into the new data path.
Follow How to change the data path for instructions on uninstalling and reinstalling to change the data path, updating data paths on workstations, and moving data folders.
Chat with support