Void cash, EFT, check, or credit card customer payments and receipts

Sage BusinessWorks allows you to void customer payments entered as cash, check, credit card, or EFT. Additional steps may be required to correct Accounts Receivable and Bank Reconciliation balances depending on how the payment was applied.

Void a customer payment

Starting with Sage BusinessWorks 2026, you can void all payment types.

1. Select AR, Transactions, Void Receipts.
2. Select the customer.
3. Enter the payment number and void date.
4. Click Void.

Bank Reconciliation considerations

• If you deposited the payment before voiding it.
  • Sage BusinessWorks creates a charge transaction to offset the voided receipt.
• If the charge causes reconciliation issues.
  • Select CM, Transactions, Void Bank Transactions.
  • Void the charge transaction.

If when voiding you receive the message Error: "CAN'T VOID RECEIPT...distributed to open credit or deposit" you must post a debit memo to a cash refund.

If you are on version Sage BusinessWorks 2025 or earlier, see Void Cash Payment for versions 2025 and earlier.