When opening my program or a lookup window, the window appears hidden in the Windows taskbar or offscreen.
Please do one of the following to resolve this issue:
Option 1 - Maximize the window
- Right-click the icon for the missing window on the Windows taskbar at the bottom of your screen.
NOTE: This is the area where open program icons and your Windows Start button appear by default, typically at the bottom of the Windows desktop. Depending on your desktop settings it may appear on either side of your screen, as well. You will see an icon for Sage along with the other windows that are open. The missing window will usually preview as a white page.
- Select Maximize from the shortcut menu. Close the screen normally and go back to search.
Option 2 - Task Manager
- Open your Windows Task Manager (Ctrl + Alt + Delete)
- Under the Applications Tab, locate the window for the screen that is not displaying
- Right-click on it and select Maximize - the window should now open full screen
- Close the window and close the Task Manager
- Close and reopen Sage 100 Contractor
- Test opening the selection window for that field
Option 3 - Cascade windows
- Right-click a blank area of the Windows taskbar.
- Select Cascade Windows from the shortcut menu.
Option 4 - Move the window
To move window with the keyboard:
- Right-click the program icon for the missing window on the Windows taskbar.
- Select Move from the shortcut menu.
- Use the UP, DOWN, LEFT, and RIGHT arrow keys to move the screen outline onto the viewable area of the Windows desktop.
- When the screen outline is in the viewable area press, press the ENTER key
- Close the screen.
To move the window with the mouse:
- Left-click the program icon for the missing window on the Windows taskbar.
- Press Space +Alt + Move on the keyboard.
- Select and drag with the mouse until the screen outline has moved onto the viewable area of the desktop.
If the issue is with the Sage 100 Contractor main window:
If after following the steps above and the main window appears but is unresponsive, it may be due to the login window being open in the background. Try pressing the Tab button on your keyboard followed by Enter (repeat if necessary) until the log-in window appears.
- Microsoft allows you to enable or disable the feature that remembers window locations on multiple displays. Please refer to your IT Administrator for more information as this pertains to your computer setup.
- Using monitors of different sizes or resolutions will increase the likelihood of encountering these issues. If it happens frequently, try moving the application window to the main monitor or the smallest monitor before accessing features that require a dialog box.
- You may experience this issue more often if you are using a Remote Desktop Connection (RDP) to access your program. Ensure your RDP connection has access to all your monitors.