Error: "The Sage Fixed Assets - Premier installation cannot be completed . . . "

Summary

Error: "The Sage Fixed Assets - Premier installation cannot be completed until the Premier Depreciation & Tracking and Premier Planning Database Utilities have been launched at least once. Please contact your system administrator" during the Premier Client installation

Description

Cause

The Installation program is unable to access the MSBESTSYS.CFG or MSCIPSYS.CFG in the SFASERV directory on the Server.
The Installation program cannot access the MSBESTSYS.CFG or MSCIPSYS.CFG because the share point is in a different folder below the server install folder, or the file is missing.

Resolution

On the server where the Premier Server components are installed:

Verify the share point is set to the full SFAServ directory.
Ensure the MSBESTSYS.CFG and MSCIPSYS.CFG files are located in the SFAServ folder.
- If neither of the CFG files are present see Error: “Before creating user databases, the system database must be created and properly registered with the system.” for details
- If both the CFG files are there ensure the user has Read/Write access to the Share.
Run setup.exe from the SFAServ\Premier Client folder to install the client.

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Solution Properties

Solution ID: 222924650021765
Last Modified Date: Tue May 02 23:18:53 UTC 2023
Attributes: Product Information
Tier: Prem

Version: 2026-0
Version: 2026-1
Version: 2027-0

Modules: CIP
Modules: Depr
Modules: Track
Views: 0