Description
Cause
Resolution
You can process recoveries after you close the year in Property Management.
However, charges with a Charge Date beyond the next recovery period will not post. See Error: "3504 - Charge Date is beyond the next recovery period. Recoveries must be reconciled prior to posting."
For example, if your current recovery period is 1-2023 to 12-2023, you cannot post charges with a 2025 date. Charges posted with a 2024 date are stored in the Charges next period recovery field.
Each lease has a recovery period that is automatically advanced when you process Tasks, Recoveries and Escalations, Reconcile and Escalate. Follow the steps below to verify a lease's recovery period:
- In Property Management, from the Tasks menu, select Manage Leases, Change Lease.
- On the Recur Chgs tab, click ...> in the Recovery Controls column.
- Basic recovery controls are stored on the Recovery Controls tab.
- Recovery from and to dates show the lease's current recovery period.
- Charges this period keeps track of charges in the current recovery period.
- Charges next period keeps track of charges in the next recovery period.
- Basic recovery controls are stored on the Recovery Controls tab.