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How to Change the "From" Email Address for Forms in Paperless Office

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Summary

This article explains how to change the From email address used for electronic document delivery in Paperless Office. It also explains how to update the default email settings at the company level and during form printing.

Description

Use these steps to update the email address that appears in the From E-mail Address field when you send documents through Paperless Office.

NOTE:

Use of "From" email addresses different from the email address specified in Company Maintenance is known as spoofing. Your SMTP provider can restrict this functionality. Sage doesn’t assist with email account configuration.

 

Resolution

Change the email address in Form Maintenance

  1. Open Paperless Office, Setup, Form Maintenance.
  2. Select the affected company in the Company Code field.
  3. Select the affected module in the Module Code field.
  4. Select the affected document in the Document list.
  5. Select the Enable Electronic Delivery check box.
  6. Enter the required email address in From E-mail Address.
  7. Complete the fields in the PDF Storage section.
  8. Select Accept.
  9. Repeat these steps for other records using the Flashlight (Detail) Lookup.

Change the company email settings

  1. Open Library Master, Main, Company Maintenance.
  2. Select the affected company in the Company Code field.
  3. Select the Email tab.
  4. Update the email settings.
  5. Select Test, and then select Accept.

Change the email address during form printing

  1. Open the applicable module, Main, and the required Printing task.
  2. For Paperless Office Output, select an option that includes Electronic Delivery.
  3. Select Electronic Delivery.
  4. Update the From E-mail Address field.
  5. Select OK.

NOTE:

 If the Form Code is STANDARD, Sage doesn’t save the change. The system restores the default settings the next time you use the STANDARD form code. Create a new form code to retain the changes.

 

Wrong "From" e-mail address is being used by Paperless Office, Electronic Delivery

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