Log-in loop prevents access to the Sage Knowledge Base

Follow the solution that applies to the Internet browser you're using.

Microsoft Edge

1. Open Microsoft Edge.
2. Click Settings.
3. Click Default browser or search settings to find the default browser.
4. Turn on the "Allow sites...reloaded in Internet Explorer mode" toggle switch.
5. Close and reopen Microsoft Edge.  Type "Support.NA.Sage.com" in the address bar and try again.

Mozilla's Firefox

1. Open Mozilla Firefox.
2. Click Tools, Options, Advanced.
    NOTE: Press the ALT key if the menu bar isn't visible.
3. Select the General tab.
4. Under Accessibility, uncheck "Warn me when websites try to redirect or reload the page."
5. Close and reopen Mozilla Firefox. Type "Support.NA.Sage.com" in the address bar and try again.
6. Try the following when you're returned to the "Sage Customer Portal" (customers.sagenorthamerica.com):
   • Clear the browser cookies, cache, and temporary Internet files
   • From the Sage Customer Portal home page, select KB and Downloads from the menu
   • Select Sage Knowledgebase
   • Log in to the Sage Customer Portal

Google Chrome

1. Click the ellipsis icon on the right edge of the Google Chrome toolbar.
2. Click Clear browsing data.
3. Select all boxes except Passwords and other login data, Autofill form data, Site settings, and Hosted AppData.
4. Click Clear data.
5. Close and open Google Chrome.
6. Log in to the Sage Customer Portal.

What is the Sage Advisor Update?