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Sage Timeslips obsolescence policy

Created on  | Last modified on 

Summary

What is the Sage Timeslips obsolescence policy?

Description

Older versions of Timeslips may be supported through a Certified Consultants.

Sage Timeslips Version

Obsolescence Date
2020 September 30, 2020 (obsolete)
2019 August 31, 2020 (obsolete)
2018 April 30, 2019 (obsolete)
2017 April 17, 2018 (obsolete)
2016 July 31, 2017 (obsolete)
2015 July 31, 2017 (obsolete)
2014 July 31, 2016 (obsolete)
2013 June 30, 2015 (obsolete)
2012 October 31, 2014 (obsolete)
2011 October 31, 2013 (obsolete)
2010 October 31, 2012 (obsolete)

 

Sage Timeslips Remote is not available for purchase as of May 1, 2011. Customers looking for remote access to Sage Timeslips are encouraged to review the features available within Sage Timeslips eCenter. Sage Timeslips Remote is compatible with Sage Timeslips 2012 but is not compatible with newer versions of Sage Timeslips.

Time to Time Pro is no longer available for purchase from Sage. For more information regarding mobile access to Sage Timeslips you are encouraged to review the features available within Sage Timeslips eCenter.

Cause


Resolution

Obsolescence Policy

The Sage Obsolescence Policy is to support the current Sage Timeslips product release unless otherwise indicated below. Product support includes live customer support and compatibility with other add-on products or services offered, including connectivity with Sage Timeslips eCenter. Sage will only support an obsolete product until a customer's Sage Business Care plan¹ for that product expires.

If you are using an obsolete version of Sage Timeslips, we urge you to upgrade to the most current release to be eligible for customer support and to be compliant with new operating system environments.
Supported VersionsIf you are not using a supported version, you can upgrade to the following product by calling Timeslips Sales at +1-800-285-0999
Sage Timeslips Premium²


Sage Timeslips Premium



Additional Products and ServicesVersion required for product or service accessibility:
Sage Business Care Plans¹Sage Timeslips Premium
Sage Timeslips eCenter<span style="color: rgb(51, 51, 51); line-height: 107%; font-family: " arial",sans-serif;="" font-size:="" 10.5pt;="" mso-fareast-font-family:="" calibri;="" mso-fareast-theme-font:="" minor-latin;="" mso-ansi-language:="" en-us;="" mso-fareast-language:="" mso-bidi-language:="" ar-sa;"="">⁴Sage Timeslips Premium
Sage Timeslips Electronic Bill Delivery<span style="color: rgb(51, 51, 51); line-height: 107%; font-family: " arial",sans-serif;="" font-size:="" 10.5pt;="" mso-fareast-font-family:="" calibri;="" mso-fareast-theme-font:="" minor-latin;="" mso-ansi-language:="" en-us;="" mso-fareast-language:="" mso-bidi-language:="" ar-sa;"="">⁵Sage Timeslips Premium

¹ Customers currently on an active Sage Business Care plan will receive support through the expiration of their plan.

² Sage Timeslips Premium is exclusively sold through an auto-renewing subscription which includes Sage Business Care.

³ Sage Timeslips 2020 customers were supported through September 30, 2020.

⁴ Sage Timeslips 2020 customers utilizing Sage Timeslips eCenter may continue to use it through September 30, 2020.

⁵ Sage Timeslips Electronic Bill Delivery will not be available for purchase as an add-on for Sage Timeslips 2020 after September 30, 2020.


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