A cash receipt was applied to the wrong tenant in Property Management

Summary

How do I correct a payment that was entered to an incorrect tenant in Property Management?

Resolution

You can either reverse the payment and re-enter the cash receipt on the correct tenant or you can reapply the payment.

WARNING: If any part of the payment was entered as a credit (Open Credit or a Prepayment) and has since been applied, then you will need to use the article: How do I correct or reverse an Open Credit that was applied to an incorrect charge in Property Management using Returned Checks? to reverse the cash receipt and verify that it is reversing the AC1 (Apply Credit 1) and AC2 (Apply Credit 2) transactions.

Note: This method will use the original accounting date of the cash receipt. If you do not want to post these changes in the original accounting period, use the first option and follow the article: How do I return or NSF a check in Property Management?

  1. If the cash receipt deposit has been reconciled in Cash Management, it will need to be unreconciled. Refer to the article: How do I change the reconciliation status of a transaction in Cash Management?
  2. In Property Management, from the Tasks menu, select Change Entries.
  3. On the Tenant Payments tab, select the tenant that the cash receipt was applied to in the Paying Tenant field.
  4. Enter the Payment Date and/or Accounting Date if you want to use the dates as filters for finding the payment.
  5. Click Find.
  6. Select the payment then click Reapply.
  7. Change the Paying Tenant to the correct tenant.
  8. Apply the payment amount as needed. Review each tab (Open Items, New Charges, Prepayments, Open Credits, Deposits) that the appropriate items are being paid.
  9. Verify the Amount Remaining in the bottom right corner shows 0.00. If it is not 0.00 and is a positive, there are amounts still to be applied. If it it negative, there is too much applied. Make corrections so that the amount is 0.00.
  10. Click OK.
  11. Click Close.
  12. If you need to unreconcile the deposit in Cash Management in step 1, re-reconcile the deposit again. Refer to article ID 22176 DocLink: How do I change the reconciliation status of a transaction in Cash Management?
  13. Post entries in General Ledger (GL Tasks, Post Entries, click Ranges to select the PM Change Entries batch).

DocLink: How do I return or NSF a check in Property Management?
DocLink: How do I change the reconciliation status of a transaction in Cash Management?
DocLink: How do I correct or reverse an Open Credit that was applied to an incorrect charge in Property Management using Returned Checks?

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Solution Properties

Solution ID
224924550064606
Last Modified Date
Wed Jul 13 15:17:20 UTC 2022
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