Error: "Unable to load report. File does not exist or is not a valid Crystal report design" / Error: "No invoice reports found. Invoice Formats and Print Invoices will be disabled."
Description
Cause
- Crystal report components are corrupted or not installed.
- On Windows 10 machines, permissions are not sufficient.
- Incompatible Crystal Runtime versions due to third party softwares.
- CryptoPrevent from Foolish IT LLC is installed.
Resolution
CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance. CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.- Reinstall Crystal components:
- See article 20915, How do I reinstall Crystal Reports components?, linked below for information.
- Windows 10 machine:
- See article 81427, Error: "File does not exist or is not a valid Crystal Report." (Windows 10), linked below for information.
- Incompatible Crystal Runtime version:
- Contact your IT professional for assistance. Third party programs may need to be moved to a non-Sage 300CRE machine and the Sage 300CRE Crystal Runtime reinstalled
- Third party softwares known to cause issues:
- Fleetwise VB
- Datalink Viewer 2011
- Procore
- CryptoPrevent:
- Contact your IT professional for assistance. Uninstalling this application has been known to resolve the error.
DocLink: Error: "File does not exist or is not a valid Crystal report." (Windows 10)
Solution Properties
- Solution ID
- 224924650067081
- Last Modified Date
- Mon Jul 05 14:36:47 UTC 2021
- Attributes
-
Product DetailsIntegrated Product: Chatbot
- Views
- 0