Sage Desktop freezes when launching a report or task

Summary

Why does the Sage 300 CRE Desktop freeze when I try to open a report or task?

Cause

Launching reports or tasks from Sage Desktop when Sage Desktop is open on a secondary monitor.

Resolution

CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.

  1. Go to the affected workstation.
  2. Close out of all Sage applications.
  3. From the Windows Start menu, in Search programs and files type in regedit.
  4. In the Registry Editor window, browse to HKEY_CURRENT_USER > Software > Timberline.
    • Rename the non-abbreviated key for the affected application. For example, if Accounts Payable reports or tasks cause the freeze, rename Accounts Payable to Accounts PayableOLD.
    • If multiple applications cause the issue, rename the Timberline key to TimberlineOld. This will reset some customizations in the applications.
  5. Press ENTER and close the Registry Editor.
  6. Launch Sage Desktop and confirm the issue it functions normally. 

Related Solutions

Sage Desktop freezes when launching an inquiry

Solution Properties

Solution ID
224924750068981
Last Modified Date
Mon May 02 23:33:04 UTC 2022
Attributes
Product Details
Integrated Product: Chatbot
Views
0