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Pay now link is missing on unpaid or partially paid transactions

Created on  | Last modified on 

Summary

Blue Pay now hyperlink missing or unavailable on unpaid or partially paid transactions

Description

Cause

  • Company Posting Method is set to Batch or Real time and the journal is currently not posted
  • Option to Update reports automatically when records are saved isn't selected

Resolution

Section 1: Journal is not posted

  1. Click Maintain and select Company Information.
  2. Change the Posting Method to Real-time.
  3. Click OK.
  4. Reopen the transaction and the Pay now option should be available.

Section 2: Option to automatically update records when they are saved is not selected

  1. Select Options and select Global.
  2. Select the General tab and check the box to Update reports automatically when records are saved.
  3. Click OK.
  4. Reopen the transaction to confirm that the Pay now option is now available.

Section 3: Obsolete version of program or Obsret.dat did not update

  1. Select the tab Apps & Services and under Paya select Manage Connection
  2. Select Manage Connection and look for a message that pops up stating "This service is no longer available with this version of Sage 50" if it does then install the latest update DocLink: Sage 50—U.S. Edition: Download Portal
  3. If you have installed the latest update then in the datapath DocLink: How to find data path and program path rename the file Obsret.dat to Obstet.old and run repair DocLink: How to repair the Sage 50 installation