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Error: "46/0 Cannot access BWGAccess" or "46/0 BWGACCESS.EXE requires an active support plan."

Created on  | Last modified on 

Summary

Various error "46/0" error messages occur when posting from Third-Party applications to Sage BusinessWorks when the system is unable to verify entitlement.

Description

  • "46/0 An error has occurred while attempting to connect with the BusinessWorks OLE Server. Catastrophic failure."
  • "46/0 Cannot access BWGAccess - System Manager Registration Code not found. BWGACCESS.EXE requires an active support plan. Please enter the System Manager Registration Codes or contact customer support."
  • "46/0 Cannot access BWGAccess - Sage BusinessWorks Care plan not found."

Resolution

  • You must have an active Sage Business Care plan to use the BWGAccess integration
    • If you have an active plan, you must wait 24 hours if you just renewed your plan
  • Make sure you’ve registered your product before contacting support
    • Select Utilities, Registration Information and select Module Registration
    • We'll confirm you have the correct registration information for the System Manager module
    • This information needs to match what is in the Sage system for registration. If it doesn't match, items won't post 
  • Your computer must have Internet access
    • Connect the computer to a working Internet connection and try again
  • If you continue to receive the error, contact Sage Customer Support for further troubleshooting

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