Error: "An unknown error occurred connecting to the SMTP server..."

Due to recent changes in Microsoft’s basic authentication processes, Sage webmail is experiencing issues. As a result, you may need to use an installed email application instead.

Use a MAPI-compliant email program instead of webmail

 TIP: Install a compatible default email application that is MAPI Compliant to email before continuing with the following steps.

1. Go to Maintain > Email Setup from the main window in Sage 50.
2. Select Use a default desktop email program box.
3. Choose OK.

Configure the webmail account to allow emails from Sage

1. Go to Maintain > Email Setup from the main window in Sage 50.
2. Choose Use a webmail account, then select the link for Add account information.
3. Select the type of email service and enter the email address. If you select Other, provide the SMTP server and the SMTP port. You can obtain this information from your Internet Service Provider.
4. After defining the email account, use the Edit and Remove hyperlinks to make changes.

Alternate steps for Gmail configuration

1. Open the transaction you want to email then click E-mail.
2. Enter the email address you wish to email the transaction to, if blank, and click Send.
3. This will open a new browser window for your default browser.
4. Sign into your Gmail account if not already or just click your Gmail account.
5. Click Continue to Sage 50 US wants to access your Google Account.
6. Verify you can send emails from Sage using Gmail without the error.

Confirm webmail password

Confirm that the password for the webmail (Google, Yahoo) account is correct.

Send Payslips using Sage HR

Send employees their paystub in a secure virtual portal available with the Sage HR integration. See more information about Sage HR if interested.