Installing service pack is asking for an Entitlement Code

A successful entitlement check during a service pack install will populate the registration ID, System Manager serial number and an enitlement code. If this entitlement check cannot be completed or fails the installation of the service pack will stop.

If your entitlement screen does not populate, use the steps below:

1. Register your product.
   • New installation - Go to Utilities, Registration Information, Module Registration and enter your product registration
   • Move to a new server or computer - Go to File, Restore, and restore your SYSTEM backup made from the old server
   • Once you have registered your product, log out of the program and install the service pack
2. Inactive support plan.
   • If your support plan isn't active, contact sales at 800-447-5700
   • Once your support plan is active, wait 24 hours before installing the service pack
3. Your product registration is incorrect.
   • Visit customers.sagenorthamerica.com and log in
   • Go to Activation codes, Details and esure the registration details match those in Utilities, Registration Information, and Module Registration in the program
4. Firewall and internet.
   • If using a firewall, contact your administrator to allow access to Australian (AU) sites
   • Ensure you have an active internet connection
   • If no internet connection is available, contact support
5. Network Version.
   • Try installing the service pack on another computer.
   • If using a network version, ensure the database engine is running on the server. For more help, see How to manually stop and restart the database engine.

How do I register my software