Can I change the web service timeout in Sage X3?

There is a timeout setting that you may be able to utilize. This has not been tested and confirmed by support.

You would need to make a change the nodelocal.js file. You will also want to be sure make a copy/backup of this nodelcoal.js first as if it is incorrect, it will cause the entire Syracuse web server to stop working.

1. Have all users exit Sage X3
2. On the Syracuse server, browse to ..\SyracuseComponent\syracuse\bin and locate the file nodelocal.js
3. Make a copy of the nodelocal.js as a backup
4. Once a copy has been made, right-click the nodelocal.js file and select Edit
5. Add to the Sessions tag

"session": {
"timeout": 20, //minutes
"checkInterval": 60, //seconds

// session timeout (minutes - decimals allowed) for stateless (web service) requests.
statelessTimeout: 1,
// session timeout (minutes - decimals allowed) for api1 requests.
api1SessionTimeout: 2,

"auth": "basic"
},

6. Save the nodelocal.js file
7. Restart the Syracuse Windows service

Note: If the Syracuse service does not start or if logging into Sage X3 generates errors, this generally means the nodelocal.js file was edited incorrectly. Restore the copy and try again.

• If you are using .NET to call the X3 web service, you can change the timeout. 
• For example:
• x3WebService.Timeout = 6000000; // Default is 100000
• You can also change the timeout that web server is using(On Web server 9.7 and higher) 
  1. Open Administration, Servers, Hosts.
  2. Edit your host record.
  3. Change the Return request timeout from 30 to a higher number depend on your need.