Summary
How to resolve "Error loading configuration file...exit code -2" where tax forms do not open.
Description
Cause
- Antivirus blocking the update
- Corrupted tax forms
- Damaged registry key
Resolution
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Section 1: Disable antivirus/firewall
- Disable your antivirus or Internet security software.
- Open the tax form.
- Verify the forms will update.
- If these steps solved the problem, follow Files to allow through firewall and antivirus. Otherwise skip to Section 2.
Section 2: Manually remove and reinstall the Payroll Tax Forms
- Press the Windows key + E to open the File Explorer.
- In the File Explorer browse to C:\Program Files (x86)\Common Files\Peach (or C:\Program Files\Common Files\Peach in 32-bit Windows).
- Rename the FormViewer folder. Note: It is not recommended to delete this folder as that could potentially cause the loss of custom Human Resources forms.
- In the File Explorer browse to C:\ProgramData and press Enter.
- Delete the Aatrix Software folder.
- In the File Explorer type %userprofile% and press Enter.
- Open the AppData folder and then open the Local folder. Delete the Aatrix Software folder
- Open the AppData folder and open Roaming folder Delete the Aatrix Software folder
- Open the AppData folder and then open Local then open the Temp folder. Delete the folder AatrixTemp and the file PAW.aef
- Download and run the update (Peach.exe) from https://partner.aatrix.com/sage-50-accounting/. Note: If you receive an error message that "Another version of this product is already installed," when running the Aatrix update, proceed to Section 3.
- Verify you can update and open the payroll tax forms
- If the error persists, proceed to Section 3
Section 3: Error: "Another version of this product is already installed" when installing Sage 50 Accounting Tax Forms
- Make a backup of the registry. See How do I back up or restore registry keys in the Windows Registry Editor? or consult your IT professional for help.
- In the registry editor, browse to HKEY_CLASSES_ROOT\Installer\Products
- Go to Edit and select Find.
- In the search field, type (or copy and paste) Sage 50 Accounting Tax Forms and click Find Next.
- When the search is complete, a yellow folder on the left side will be highlighted in gray with a value of 7A4FE1AB76BAB294C9D7A4EE345F3A6C. Delete that folder and close the registry editor
- Run the Peach.exe from https://partner.aatrix.com/sage-50-accounting/ again to install the Sage 50 Accounting Tax Forms.
- After the update is complete, verify the error no longer shows.