Summary
Steps to install the reporting server and client for Crystal Reports 2016 for Sage.
Description
Cause
Installing Crystal Reports for Sage will resolve Error: "Cannot determine path for crystal report designer program crw32.exe" and "We can't open Sage Fixed Assets - Reporting because the SAP Crystal Reports application cannot be located" messages when accessing custom reports.
Check in Programs and Features for:
- Crystal Reports 2016 for Sage
OR - SAP Crystal Reports for Sage
- Version: 14.2.4.2410
Resolution
Notes:
- All Sage Fixed Assets versions 2018.1 and higher use Crystal Reports 2016 for Sage. You will not need to update Crystal Reports when updating Sage Fixed Assets.
- You must uninstall all versions of Crystal Reports before installing SAP Crystal Reports 2016 for Sage
Install Sage Fixed Assets - Reporting Server on the Server where the Sage Fixed Assets - Premier or Network Server components are installed:
- For Depreciation Network or Premier Depreciation, log into the server where the current Sage Fixed Assets Network Server or Premier Server is installed.
- Click here to visit the download site.
- Click the Download link, click Run or Open the download.exe file, click Run and click OK.
Alternatively: Use direct download. After downloading and unzipping the file, right click and Run as administrator. - From the workstation with the Sage Fixed Assets Client is installed, browse to the Sage Fixed Assets Premier or Network Server's SFAServ\Crystal folder. Run the Setup.exe as administrator.
- Click OK, click Next, click Next, select I accept the License Agreement, click Next, click Next, click Next, select Typical, click Next, click Next.
Note: Leave the option for Check for updates unchecked. - Click Finish once the installation is complete.