Integrated Compatibility Chart for Sage 100 2016 -2021 and CRM 2017 - 2018 versions
Summary
integrated Compatibility Chart for Sage CRM 2017 and Sage 100 2016 - 2021 Unsupported
Description
Compatibility Chart for Sage CRM 2017 and later integrated with Sage 100 2016 - 2021.
This is a reference for the CRM versions integrated with Sage 100 - these integrated versions are available from the Sage 100 Product pages only on the Sage Support Portal at https://support.na.sage.com .
Alternately, versions of Sage CRM that are the stand-alone versions (not integrated with Sage 100) are published on Sage CRM product download pages only. Patches and Hotfixes for integrated versions are available there also.
The Sage CRM FULL installs are intended for new installations (does not offer upgrade option). Full install downloads are designated by * in chart.
To upgrade from an existing CRM 7.2 or later, use the Patched versions for the appropriate Sage 100 (i.e. Sage CRM 2017 R2 Patch Installer for Sage 100 2017 or Sage CRM 2017 R3 Patch for Sage 100 2016 ). Patched versions are designated by ** in chart.
Specific versions of Sage CRM and applicable patches/hotfixes are not available to integrate with all versions of Sage 100 but are matched with specific Sage 100 versions.
For example:
Integrating CRM 2017 R1, CRM 2017 R2, and CRM 2017 R3 (CRM 2017 follows 7.3) are not available for Sage 100 2015 and earlier.
Please see the detailed Integrated Solutions Compatibility Matrices for more details on each Sage 100 version and integrated solutions available for that version. Article ID 48274: DocLink: <a href="view2.jsp?k2dockey=223924950048274" target="_self">Integrated Solutions Compatibility Matrices (ISCM) for Sage 100</a>
Detailed patch versions of Sage 100 and integrated CRM Product Compatibility Chart for older and retired products see KB ID 51461: DocLink: <a href="view2.jsp?k2dockey=224924250051461" target="_self">Sage 100 (4.5-2017) and integrated CRM versions (7.1-2017) Product Compatibility Chart</a>
Alternately, versions of Sage CRM that are the stand-alone versions (not integrated with Sage 100) are published on Sage CRM product download pages only. Patches and Hotfixes for integrated versions are available there also.
The Sage CRM FULL installs are intended for new installations (does not offer upgrade option). Full install downloads are designated by * in chart.
To upgrade from an existing CRM 7.2 or later, use the Patched versions for the appropriate Sage 100 (i.e. Sage CRM 2017 R2 Patch Installer for Sage 100 2017 or Sage CRM 2017 R3 Patch for Sage 100 2016 ). Patched versions are designated by ** in chart.
Specific versions of Sage CRM and applicable patches/hotfixes are not available to integrate with all versions of Sage 100 but are matched with specific Sage 100 versions.
For example:
Integrating CRM 2017 R1, CRM 2017 R2, and CRM 2017 R3 (CRM 2017 follows 7.3) are not available for Sage 100 2015 and earlier.
Please see the detailed Integrated Solutions Compatibility Matrices for more details on each Sage 100 version and integrated solutions available for that version. Article ID 48274: DocLink: <a href="view2.jsp?k2dockey=223924950048274" target="_self">Integrated Solutions Compatibility Matrices (ISCM) for Sage 100</a>
Detailed patch versions of Sage 100 and integrated CRM Product Compatibility Chart for older and retired products see KB ID 51461: DocLink: <a href="view2.jsp?k2dockey=224924250051461" target="_self">Sage 100 (4.5-2017) and integrated CRM versions (7.1-2017) Product Compatibility Chart</a>
Cause
Resolution
CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance. CAUTION: If you use third-party products that integrate with your Sage product, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible. Full installation (new CRM installation) download hyperlinks designated by *
Patch (CRM upgrade of existing CRM install) download hyperlinks designated by **
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| Sage 100 2016 | Sage 100 2017 | Sage 100 2018 | DocLink: Sage 100 2019 | DocLink: Sage 100 2020 | Sage 100 2021 | ||||
| CRM 2017 R1 | 81404 *, 81402 ** | 81403 *, 81401 ** | X | X | X | X | |||
| CRM 2017 R2 | 82930 *, 85007 ** | 82929 *, 85006 ** | X | X | X | X | |||
| CRM 2017 R3 | 85622 *, 85624 ** | 85623 *, 85625 ** |
| X | X | X | |||
| CRM 2018 R1 | X | 88857 *, 88859 ** | 88858 *, 88859 ** | X | X | X | |||
| CRM 2018 R2 | X | 90429 *, 90431** | 90430 *, 90432 ** | X | X | ||||
| CRM 2018 R3 | X | 94266 * , 94268 ** | 94262 * , 94264 ** | X | X | X | |||
| CRM 2019 R1 | X | 96789* , 96791 ** | 96788 *, 96792 ** | 96719 *(Download Sage CRM 2019 R1 Full Install for Sage 100 2019), 96790 ** (Download Sage CRM 2019 R1 Upgrade Patch for Sage 100 2019) | X | X | |||
| CRM 2019 R2 | X |
| 100630* |
| X | X | |||
| CRM 2019 R3 | X |
| X | X | X | X | |||
| CRM 2020 R1 | X | X | X | 103944 *(Download Sage CRM 2020 R1 Full Install for Sage 100 2019), 103945 ** (Download Sage CRM 2020 R1 Upgrade Patch for Sage 100 2019) | 103943 *(Download Sage CRM 2020 R1 for Sage 100 2020 Full Install), 103946 ** (Download Sage CRM 2020 R1 Upgrade Patch for Sage 100 2020) | X | |||
| CRM 2020 R2 | X | X | X |
| ** 106838 Sage CRM 2020 R2 for Sage 100 2020 - Patch * 106835 CRM 2020 R2 for Sage 100 2020 - Full Install | X | |||
| CRM 2021 R1 | X | X | X | X | ** 110522 CRM 2021 R1 Patch for Sage 100 2020 * 110521 CRM 2021 R1 full install for Sage 100 2020 | ** 110523 CRM 2021 R1 patch for Sage 100 2021 * 110520 CRM 2021 R1 full install for Sage 100 2021 |
DocLink: Sage 100 (4.5-2017) and integrated CRM versions (7.1-2017) Product Compatibility Chart
Solution Properties
- Solution ID
- 225924450088912
- Last Modified Date
- Mon Apr 28 17:11:40 UTC 2025
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