Summary
Taxable wages appear incorrect in Sage HRMS when the amount of tax withheld doesn’t match expected totals.
This issue occurs when transaction history entries exclude taxable wages from year-end calculations.
Cause
Leaving the Ceiling Wage and No Ceiling Wage fields blank in a Transaction History entry excludes taxable wages from year-end totals.
Resolution
Update the transaction history entry
- From the Navigation Pane, select Payroll, Tasks, and Transaction History.
- Enter the employee ID and the transaction date with the missing information.
- Enter values in the Ceiling Wage and No Ceiling Wage fields.
- Click Save.
- Rerun the Tax Calculation Analysis report.
- Confirm that the taxable wages are correct.
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