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DELETE: Navigating Version 2020.1 and Earlier Reactivation and Data Migration Support

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Summary

This article provides crucial information for users of Sage 50 US version 2020.1 and earlier who are facing issues with software reactivation due to unsupported Transport Layer Security (TLS) protocols. It outlines steps for upgrading to the latest version and introduces Sage Expert Data Services for seamless data migration.

Resolution

Users of Sage 50 US version 2020.1 and earlier may encounter errors when attempting to reinstall or reactivate their software. This issue arises because these versions depend on the now-unsupported TLS protocol v1.0 and 1.1, leading to security and compatibility problems.

As of September 30, 2023, the unsupported versions of Sage 50 US will no longer be reactivatable, preventing users from accessing their software and, by extension, their business records.

Recommended Action for Active Plan Users: If you are on an active plan, you are advised to access the Sage 50 Welcome Center to download and install the latest version of Sage 50 US. This ensures continued compliance updates and support.

Recommended Action for Users without an Active Plan: Users not currently on an active plan should consider purchasing a subscription to the latest version of Sage 50—U.S. Edition. Contact Sales at 877-495-9904, option 4, for purchase details. Sage Accountants Network (SAN) members should call 866-565-2726.

Introducing Sage Expert Data Services: For users concerned about migrating their historical data to the latest version of Sage 50, Sage offeres Sage Expert Services (SES). This service, provided by seasoned product analysts, ensures your business data needs are met through:

  • Changing Fiscal Year Structure.
  • Altering Accounting Method between Accrual and Cash Basis.
  • Performing database migration from both Sage and non-Sage accounting programs.
  • Rebuilding lists and balances to reduce file size and eliminate data corruption.
  • Providing expedited 24-hour turnaround for select data services.

This tailored service aims to minimize downtime associated with significant data structure changes, ensuring a smooth transition to the latest software version. Please note, additional fees apply for Expert Data Services.