A black screen flashes and goes away and no email displays

Set the default application for .eml files

1. Click the Windows Start button and type Default apps.
2. Select Default apps.
3. In Enter a file type or link type, enter .eml.
4. In Choose a default, select:
   • Outlook (New), or
   • Outlook (Classic)
5. Close the settings window.

Verify resolution

1. Return to Sage BusinessWorks.
2. Attempt to email the report or form again.
3. Select the correct email service, Outlook 32 or Outlook 64.
   
4. Confirm the email opens successfully in Outlook.