Printing issues reported with multiple Windows 10 updates (including updates to fix printing issues): 2019-09 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4515384) September 23, 2019—KB4522016 (OS Build 18362.357) Additional updates:
KB4517389
KB4524147
KB4524148
CAUTION:
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Cause
Windows Update KB4515384 for Windows 10 version 1903 and Windows Server 2019 version 1903 can cause the Sage 100 PDF Converter to disappear from Windows Printers & Scanners or Devices and Printers.
Resolution
CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.
Reinstall the Sage 100 PDF Converter
Use Paperless Office Advanced Options
Right-click the Sage 100 shortcut, and select Run as Administrator.
Log in to Sage 100.
Select File, Run from the Sage 100 toolbar.
Enter PL_AdvancedOptions_Ui.
Select OK.
Select OK to accept the default date.
Select Install Converter.
Exit Paperless Office Advanced Options.
Reinstall the Sage 100 workstation
If reinstalling the converter doesn't resolve the issue, uninstall and reinstall the Sage 100 workstation.
CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.