Solution Properties
Solution ID:
224924750068571
Last Modified Date:
Fri Oct 03 14:49:03 UTC 2025
Taxonomy Path:
Category//Reporting//Printing//Email
Author:
LegacyAuthorUS
Error: "Unable to Process the Lockfile" or "Printer not activated. Error code -30"
Description
Cause
  • Windows Security Settings
  • Windows 10 Feature Update
Resolution

[BCB:4:Operating system warning:ECB]

Important information before you begin

  • This issue happens after installing the Windows 10 Anniversary Update (v10.0.14393)
  • If Paperless Office PDF printing worked before but suddenly stopped, a Windows Update likely caused the issue
  • Some Sage 100 users report that updates can delete registry entries or programs
  • We’ve seen Sage 100 PDF Converter registry entries disappear or get corrupted
    • Reinstalling the converter usually restores the missing registry entries

If the registry key at ..\HKEY_CURRENT_CONFIG\Software no longer shows Sage 100 PDF Converter, follow these steps:

  1. Open the Control Panel, go to User Accounts, then Change User Account Control Settings. Set it to Never Notify.
  2. Remove the Sage 100 PDF Converter printer from Control Panel, Devices and Printers.
  3. Reinstall the converter using the PL_AdvancedOptions_Ui utility in Sage 100.
    • Go to File, Run, enter PL_AdvancedOptions_Ui
    • click OK, then select Install Converter

Possible Workaround

  • User Account Control (UAC) must be On at least Level 1 for this to work
  • We recommend setting it to Never Notify for the best results

 

▼ Reinstall Sage 100 PDF Converter from Paperless Office Advanced Options
  1. Right-click the Sage 100 shortcut.
  2. Choose Run as Administrator.
  3. Log into Sage 100.
  4. Select File, Run from the Sage 100 toolbar.
  5. Type: PL_AdvancedOptions_Ui, select OK.
  6. Select OK to accept the default date.
  7. Select Install Converter.
  8. Exit Paperless Office Advanced Options.
  9. Try printing to Paperless again.
▼ Configure Sage 100 to Run as Administrator
  1. Right-click the Sage 100 shortcut.
  2. Select Properties from the right-click pop-up menu.
  3. Access the Compatibility tab.
  4. Select Run this program as an administrator check box.
  5. If multiple users use this workstation, select Change Settings for all users.
  6. Select Run this program as an administrator check box.
  7. Click OK to save changes.
▼ Set registry key permissions at the workstation level
  1. Click the Start button.
  2. Click Run, type Regedit.
  3. Access: HKEY_CURRENT_CONFIG, Software.
  4. Right-click the Software key.
  5. Select Permissions.
  6. Select Full Control for Users listed in this box.
  7. Click Apply.

 

Watch this short video on how to install the Sage 100 PDF Converter.

 

[BCB:155:Chat 100 US:ECB]

 

 

 

Steps to duplicate
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