• This issue sometimes occurs only with customized or modified Crystal Report forms.
• Standard (unmodified) forms usually work.
• Adding extra tables to a customized report can slow down Crystal Report printing or generation.
• Crystal Reports are slower when you use more than one table.

Reinstall Sage 100 PDF Converter from Paperless Office Advanced Options

1. Reinstall Sage 100 PDF Converter from Paperless Office Advanced Options.
2. Right-click the Sage 100 shortcut and choose Run as Administrator.
3. Log into Sage 100.
4. Select File, then Run from the Sage 100 Toolbar.
5. Type: PL_AdvancedOptions_Ui.
6. Select OK.
7. Select OK again to accept the default date.
8. Select Install Converter.
9. Exit Paperless Office Advanced Options.
10. Try printing again.

High Security Suggestions

1. If you can't add a port, a group policy or logon script is blocking local resource access.
2. Open Start, then select Devices and Printers.
3. Right-click Sage 100 PDF Converter, go to Printer Properties.
4. On the Ports tab, click Add Port, highlight Local Port, and click New Port.
5. Name the port (for example, Sage, Sage1, or Hello), click OK.
6. Test Paperless Office printing.

If you get Error 15 or saving to C:\ is restricted

1. Ask IT whether they scripted a mapped drive for server storage. If yes, use that drive letter instead of C.
2. Or, create a folder on C:\ called sagePDF and give ‘everyone’ full permission. Set the local port to C:\sagePDF\Sage.
3. Test Paperless Office printing.

Security Note

• The Everyone group has Read access by default when sharing folders in Windows. Don’t modify this access level, as it can be a security risk.
• Regularly audit users with access to Sage product data. Remove access for users who no longer need it.

How to uninstall Workstation Setup for Sage 100
How to install Workstation Setup for Sage 100