Solution Properties
Solution ID:
222924550020264
Last Modified Date:
Fri Sep 26 14:50:11 UTC 2025
Taxonomy Path:
Category//Reporting
Author:
sageadmin
Error: "Printer Not Activated, Error Code -41" or Error Code -30"
Description
"Printer not activated, error code -41" 
 "Printer not activated, error code -30"
 Paperless Office stops responding when printing to Paperless Office
Cause
Resolution

Reinstall Sage 100 PDF Converter from Paperless Office Advanced Options

  1. Right-click the Sage 100 shortcut and choose "Run as Administrator" option.
  2. Log into Sage 100.
  3. Select File, Run from Sage 100 Toolbar.
  4. Type: PL_AdvancedOptions_Ui.
  5. Select OK.
  6. Select OK to select default date.
  7. Select 'Install Converter'.
  8. Exit Paperless Office Advanced Options, and try printing to Paperless Office again.

Verify the Sage PDF Converter registry key is in place

  1. Click the Start button, click Run, and enter Regedit.
  2. Open Registry Key Hkey Current Config, Software, Sage PDF Converter.
    • Sage 100 2020/2021 with Amyuni Document Converter 600 version 6.0.4.1 moves the registry entry moved to HKEY_CURRENT_USER/HKEY_CURRENT
  3. Uninstall and reinstall the converter through the Paperless Office Advanced Options menu.
  4. Export the registry key from a working workstation of the same operating system. Then import into the affected one using Regedit.
  5. After making changes, print a report to verify Paperless Office functions properly.

Verify the user has full rights/permissions

  1. Make sure the user has full rights to the directory where you save the PDF files.
  2. As a test, point the directory to the .../MAS90 directory of the installation.
  3. See if you can create the PDF files without the error message.

If the error occurs after Windows upgrade (that is. Windows 11 24H2 update) 

  1. Uninstall Sage 100 Workstation.
  2. Reinstall the Sage 100 Workstation.                

Important information

  • No access to a working PC? Contact Sage Support to send you the needed registry keys
  • Did the installer fail to create the keys? Check for network restrictions or antivirus blocking the PDF converter setup
  • To fix permissions, right-click the registry key, allow read/write/modify for the user group, then click Advanced
  • Check the Replace all child object permission entries with inheritable permission entries from this object

 

Steps to duplicate
Related Solutions

Error: "Printer not activated, error code -60" 
Error: "Unable to Process the Lockfile" or "Printer not activated. Error code -30"