• Invalid or incorrect files and/or folders in the company
• Large form files
• Slow or unstable Internet connection
• Damaged data
• Firewall
• Expired Antivirus

Section 1: Irregularity in User Security or Company Info

1. Go to Maintain, Users, Set Up User Security.
2. Verify that all users who have been assigned an email address have a unique email address.
   • If there is a user who has an asterisk by their name, and they have the same email address as an existing user in the company, add the user to the company and remove the email address, or assign a different email address.
   • Note: If the username with the asterisk is the same as another username in the user list, it will not be able to be added to the comoany you are currently in. You would have to access the user list of the company where the other username is listed in and delete it from that company.
3. Save and Close.
4. Go to Maintain, Company Information.
5. Remove any special characters from the company name, such as ; or * (try replacing "&" with "and").
6. Share the company again.
   • If the error still occurs, go to Set Up User Security and delete all users except for the data owner. Share the company again, and if it shares successfully, you can then go back to Set Up User Security and add the other users back.

Note: When attempting to share the company after any of these troubleshooting steps, if the error occurs again, please try again at least once or twice more, following the steps below. It is not uncommon for it to fail on the first pass as it attempts to reconnect to the cloud, but then shares successfully after another pass is made.

1. Click Close on the error message.
2. If the program does not appear to automatically close and reopen to attempt sharing again, mouse across the Sage 50 taskbar button on the bottom and close the Processing Collaboration window by clicking x. This will go back to a share pending state in Set Up User Security. If it doesn't go back to a share pending state, close the entire program, reopen it, and start the share process again.
3. Click Save and Close to attempt sharing again.

Section 2: Incorrect files in the company data folder

Create an clean data folder and do an expendable file cleanup. Refer to Create a clean data folder and expendable file cleanup.

Section 3: Large form files

If the error persists, it may be because of large customized form (.FRM) files. This may be evidenced by a delay in making a backup or by apparent "hanging" on certain .FRM files in the backup process. Refer to There is a delay in backup.

Section 4: Internet issues

The problem may also be caused by insufficient Internet speed or instability in the Internet connection. Refer to Error: "Failed to contact Remote Data Access server: Sage 50 has lost contact with the current Remote Data Access company."

Section 5: Data damage

The problem may be caused by data damage.

• Run Data Verification, refer to How do I load, access, and run Data Verification?.
• You may also try running Repair Company. refer to How to run Repair Company.
• Note: Do NOT run Repair Company without first making a backup. That is why Data Verification is recommended first, as a backup is made during that process.
• If there are errors during Repair Company, you will need to restore a previous backup from before the data damage occurred.

Section 6: Firewall

1. Temporarily Disable the firewall
2. Verify that you can successfully upload your company
3. If successful, see Files to allow through firewall and antivirus.