| Check applied to the wrong customer in Cash Receipts Entry |
Resolution | Enter a zero dollar cash receipt deposit.
- Open Accounts Receivable, Main, Cash Receipts Entry
- If applicable, enter a batch number or select Next Batch
- Enter a deposit number or select Next Deposit Number
- Click, Enter
- Select, Bank Code
- Deposit Date, the same as the original deposit then, click Accept
Select the original customer where the check was applied.
- Select, Customer No, where the original payment was applied
- Enter the original check number
- Amount Received, enter as a negative number
- Click, Lines tab
- Select, Invoice No, where the original payment was misapplied
- In Amt Posted column, enter the amount of the misapplied payment as a negative number
- Click, Accept
Select the correct customer where the check should be applied.
- Select correct Customer No, where the payment should be applied
- Enter the original check number
- Amount Received, enter as a positive number
- Click, Lines tab
- Select, Invoice No, where the payment should be applied
- In Amt Posted column, enter the amount as a positive number
- Click, Accept
- Click, Printer icon
- If applicable, select batch number from above
- Print/Preview the Cash Receipts Journal
- Click, Yes, "Do you want to update the Cash Receipts Journal?"
- Print/Preview the Daily Transaction Register
- Click, Yes, "Do you want to print the Daily Transaction Register?"
DocLink: How to reverse an Accounts Receivable cash receipts DocLink: Check applied to the wrong invoice in Cash Receipts Entry
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