Check applied to the wrong customer in Cash Receipts Entry
Description
Cause
Resolution

Enter a zero dollar cash receipt deposit.

  1. Open Accounts Receivable, Main, Cash Receipts Entry
  2. If applicable, enter a batch number or select Next Batch
    • Click, Accept
  3. Enter a deposit number or select Next Deposit Number
    • Click, Enter
    • Select, Bank Code
    • Deposit Date, the same as the original deposit then, click Accept

Select the original customer where the check was applied.

  1. Select, Customer No, where the original payment was applied
    • Enter the original check number
    • Amount Received, enter as a negative number
    • Click, Lines tab
    • Select, Invoice No, where the original payment was misapplied
    • In Amt Posted column, enter the amount of the misapplied payment as a negative number
    • Click, Accept

Select the correct customer where the check should be applied.

  1. Select correct Customer No, where the payment should be applied
    • Enter the original check number
    • Amount Received, enter as a positive number
    • Click, Lines tab
    • Select, Invoice No, where the payment should be applied
    • In Amt Posted column, enter the amount as a positive number
    • Click, Accept
  2. Click, Printer icon
  3. If applicable, select batch number from above
  4. Print/Preview the Cash Receipts Journal
    • Click, Yes, "Do you want to update the Cash Receipts Journal?"
  5. Print/Preview the Daily Transaction Register
  6. Click, Yes, "Do you want to print the Daily Transaction Register?"
DocLink: How to reverse an Accounts Receivable cash receipts
DocLink: Check applied to the wrong invoice in Cash Receipts Entry

[BCB:155:Chat 100 US:ECB]
Defect ID
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