Create a negative cash receipt using the same date and check number as the original cash receipt:

1. Open Accounts Receivable, Main, then Cash Receipts Entry.
2. If the A/R Cash Receipts Entry Batch window displays, perform one of the following:
   • Enter a new batch number
   • Select an existing batch number
   • Click the Next Batch button
3. In the Cash Receipt Deposit window, create a deposit.
4. Enter a deposit number, or click the Next Deposit Number button.  NOTE: The next deposit number is under the Entry tab in Accounts Receivable Options. 
5. Enter the Description and select the Bank code.
6. In the Deposit date field, select the same date as the original Cash Receipt that you're reversing.
7. Enter the Cash Deposit Amount as a negative number.  NOTE: The system doesn't allow negative amounts for credit cards.  
8. Click Accept.
9. Under the Header tab, select the Customer number and Deposit type.
10. If you select Cash, enter the check number in the Check Number field.
11. Enter the amount you wish to reverse as a negative number.
12. Click the Lines tab.
13. Enter the original invoice number linked to the payment you're reversing. To enter the original general ledger account, change the Line Type in the Secondary Grid to G/L Account.
14. In the Amount Posted field, enter the amount as a negative.
15. Click Accept to save the entry.
16. Print and update the Cash Receipts Journal.