Cash receipt posts to the incorrect cash account
Description

Entries for Cash Receipts (CR) were imported using a 3rd party integration

Cause

There is an incorrect general ledger account in Bank Code Maintenance.
There is an incorrect general ledger account in Division Maintenance in Accounts Receivables

Resolution

There are two ways to correct:

  1. Reverse the cash receipts deposit with the wrong GL account setup
    • After updating, change to the correct GL account and enter the cash receipts again
  2. Leave the AR side intact, enter a general ledger journal entry to credit the account which was setup as the incorrect cash account and enter a debit to the correct cash account.
    • For this step you can use the same source journal as the original cash receipt or you can use a different source journal.
DocLink: How to reverse an Accounts Receivable cash receipts
DocLink: Accounts Payable posts to the incorrect Cash account in Sage 100

[BCB:155:Chat 100 US:ECB]
Defect ID
Steps to duplicate
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