| How to completely remove and reinstall Actian (formerly Pervasive) |
Resolution | Step 1: Remove Actian - Close Sage 50 and verify all users have exited before removing Actian PSQL Workgroup Engine at the server.
- Press the Windows+R keys on the keyboard and type AppWiz.cpl in the Open box and click OK to access Programs & Features.
- Uninstall any listed version of Actian Zen Workgroup.
- Close the Control Panel and press the Windows+R keys again.
- Type C:\ and click OK.
- If present, delete the folders pvsw and pvswarch.
- If present, delete any file named ActianZen_v[version number]_Install.log and/or ActianZen_v[version number]_Patch.log.
- Browse to C:\Windows and if present, delete pvsw.log.
- Browse to C:\ProgramData.
NOTE: You may need to show hidden files and folders to see this folder. See How to show file extensions and hidden files, folders, and drives. - If present, rename the Actian folder to OldActian.
- Browse to C:\Program Files or C:\Program Files (x86).
- If present, rename the Actian folder to OLDActian.
- Browse to C:\Program Files\Common Files or C:\Program Files (x86)\Common Files.
- If present, rename the Actian folder to OLDActian.
- Close File Explorer.
- Press the Windows+R key again and type regedit, then click OK.
- Right-click Computer, left-click Export, and save a backup of the Registry to the Desktop of the computer.
- Browse to HKEY_LOCAL_MACHINE\Software or HKEY_LOCAL_MACHINE\Software\Wow6432Node.
NOTE: Don't delete the Wow6432Node folder itself - only the individual registry keys named in Step 19 below. - If present, delete Actian, Pervasive Software, and PEYX489ZK.
- Close Registry Editor.
Step 2: Manually Reinstall Actian - In File Explorer, browse to the installation folder located at C:\Sage\Sage50_[version] or browse to the Program Path to open the PeachtreeInstaller20xx folder. See How to find the data path and program path.
- Open the PervasiveMin folder and double-click SetupWorkgroup32_x86.exe.
- Select Next.
- Accept the license agreement, click Next.
- Select Run as a Service, click Next.
- Select Complete and click Next.
- Select Install and click Finish.
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