Solution Properties
Solution ID:
221924850014737
Last Modified Date:
Mon Nov 21 17:55:39 UTC 2022
Taxonomy Path:
Category//Setup and configuration//Security
Author:
LegacyAuthorUS
The user is unable to save, print, or delete transactions
Description
Cause
  • The user doesn’t have access to post and/or unpost transactions
  • Damaged Userpref.dat file
Resolution

NOTE:

You can't save or delete transactions in a closed year, so these steps assume the action is occurring within an open fiscal year.

User's rights

  1. Click Maintain, Users, and Set Up User Security.
  2. Select the user in the user list and click the Edit User's Rights button.
  3. Click the Selected access option and click the Next button.
  4. Select the Customers & Sales tab on the left side of the screen.
  5. Scroll down to the Tasks section of the Task Area and locate the transaction types the user should have access to.
  6. Set the Access Level for the appropriate task to Full Access.
  7. Scroll down to the Reports section of the Task Area. Set the Access Level for Forms to Full Access.
  8. Select the Company tab on the left side of the screen.
  9. Set Post and Un-Post entries and set the Access Level to Full Access.
  10. Verify the user can save, print, or delete.

Damaged Userpref.dat file

  1. Select Maintain and Company Information.
  2. Write down the location listed on the Directory line.
  3. Have any users signed into the company exit.
  4. Browse to the location found in Step 2.
  5. Locate the file Userpref.dat.
  6. Rename the Userpref.dat file to Userpref.OLD.
  7. Verify that the user can now save, print, and delete transactions.

Run Data Verification

  1. See How to run Data Verification.
  2. Verify that you can now save, print, or delete transactions.
[BCB:161:Chat 50 US:ECB]

 

Steps to duplicate
Related Solutions

How do I reset the user preferences for my company?

One user is unable to edit transactions or print from a prior period