The lease status is Cancelled, Historical, or Future.

Recurring charges are not created for leases with a Cancelled, Historical, or Future status.

Verify the lease status as follows:

1. From the Tasks menu, select Manage Leases, Change Lease.
2. Click the General, Dates/Status tab.
3. Verify the status under Lease status and then click Close.
   • If the lease status is incorrect, refer one of the following articles as appropriate for your case:
     • How do I activate leases in Property Management?
     • Can I undo a lease cancellation in Property Management?
     • How do I unterminate a lease in Property Management?
     • How do I change the status of a lease in Property Management from Historical to Terminated?
4. Run a Generate Rent Roll Trial Run again to confirm it resolved the issue.

If this does not resolve your issue, refer to Charges were not created during Generate Rent Roll in Property Management for other possible causes and solutions.