Full error message

"Possible relationship inconsistencies. An application closed shut down unexpectedly. Verify that your recent entries appear in the software and that all applications were updated properly...reenter some transactions."

Check your data for corrupt entries

Verify the data because the error signals corrupt entries. Confirm that entries are complete. If you find corrupt data, restore your files from the last full backup created before the abort.

Review the Log Viewer for abort details

Follow these steps to locate the abort information in the Log Viewer:

1. Access the Log Viewer from Desktop, Tasks, Common Tasks, Tools, Log Viewer. You can also access it from the application's Tools, Log Viewer menu.
   
   NOTE:

   The Log Viewer isn’t available in Purchasing, Inventory, or Service Management.

2. Scroll right to view all messages.
3. From the Filter list, select not filtered.
4. In the Search field, enter abort, then press Enter.
   
   NOTE:

    If no results appear, search for minidump. Ignore any File previously aborted entries.

5. Note the Date, Time, Task, and User for each relevant log entry.
6. Clear the Search field, then press Enter.
7. Scroll to the logged Date and Time to review tasks and messages around the abort or minidump.
8. Search the Sage Knowledgebase for the specific abort errors to resolve it.

Identify tasks that use transaction rollback

Use the rollback documentation to confirm if the task uses rollback protection. Continue processing if the task supports rollback. Reconcile open files if the task doesn’t support rollback. You can contact Sage Support if unsure.

Reconcile affected applications

Reconcile the applications linked to the interrupted tasks. Contact your certified Sage 300 Construction and Real Estate Consultant if you need help. Restore your backup files if you can't confirm the transactions during reconciliation.

Clear the error message

Select OK to clear the error. Select and clear the warning message by clicking OK several times.

Remove the recurring error message

Log out all users. Log into Sage Desktop with an Application Administrator account. Run the task that caused the error. Select the option to stop the warning from appearing again. Close Sage, then log in as a standard user to confirm the message doesn’t appear.

Post entries or unlock files

Post entries or unlock files when the application ends unexpectedly. Use the Pervasive or Zen Monitor utility to unlock affected files on the server.

How can I see who the security and application administrators are?
Error: "Invalid form field number [TS 5618]" (in AP tasks)