Solution Properties
Solution ID:
222924350018713
Last Modified Date:
Mon Jun 08 17:53:45 UTC 2026
Taxonomy Path:
Category//Setup and configuration//Users//Preferences
Author:
sageadmin
The program doesn't launch or appears minimized in the Windows taskbar
Description
Cause
Resolution

Watch the video 

Watch this short video on how to delete the launcher key when your program won't launch. 

 

 

Follow the steps to delete the launcher key 

If you prefer to follow step-by step guidance, use the steps below. 

Delete the launcher registry key

  1. Log in to Windows as the Sage BusinessWorks user experiencing the issue.
  2. Open Windows Start, type Run, then type REGEDIT.

    NOTE:

    Don’t run REGEDIT as administrator. Run it as the affected user.

  3. Select HKEY_CURRENT_USER.
  4. Select Software.
  5. Select Sage.
  6. Select Sage BusinessWorks.
  7. Select 2.0.
  8. Select the Launcher folder.
  9. Right‑click Launcher, and select Delete.

Reopen Sage BusinessWorks

  1. Open Sage BusinessWorks.
  2. The system opens the SAMPLE company.
  3. Select File, Select Company, and choose your company before processing.

NOTE:

When a user remotely accesses their own PC, the display settings can change.  Ensure the remote settings aren’t changing the PC settings.

If the issue persists after deleting the launcher key

[BCB:163:Chat BusinessWorks US:ECB]

 

Steps to duplicate
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