Warning: This resolution requires advanced knowledge of your network. Contact your system administrator for assistance. Incorrectly restoring your Sage 300 Construction and Real Estate data can severely damage your data. Sage is not responsible for damage caused to your data as a result of incorrectly restoring data. Before making any changes to your Sage 300 Construction and Real Estate data, make a backup copy.
Important: Sage does not recommend using a back up method that makes incremental backups. Incremental backups are not supported.
- Restoring your data folder files takes the information from a backup and re-establishes the data from a prior time.
- Restore data files only after careful consideration of the consequences. Because many data files are interrelated, performing a restore of some but not all files from a particular period could produce a mismatch of accounting periods in a data folder.
- If you have any questions, contact your Sage 300 Construction and Real Estate business partner and your network administrator.
- The method your company uses to restore information depends on the software used for backing up and the status of the files and folders when they were backed up.
- See How do I restore a backup that I created using File Tools? (Pervasive) for information on restoring a backup created with the Sage 300 Construction and Real Estate File Tools utility.
Note: Some data may be stored in separate folders, possibly on another drive. For example, Service Management data is usually in a subfolder of the Sage Timberline Office\Accounting\Servmngt folder, or administrative payroll may exist in an independent folder on a secured drive. You can check the File locations in TS-Main or Sage Desktop.
- TS Main: File, Company Settings, File Locations
- Sage Desktop:
- Versions 15.1 and older: File, Tasks, Sage 300 Construction and Real Estate, Common Tasks, File, Company Settings, File Locations
- Versions 16.1 and newer: Applications, Common Tasks, File, Company Settings, File Locations
Contact your network administrator, your Sage 300 Construction and Real Estate business partner, or Sage Expert Services (SES) if you have questions about the location of secured data or multiple data folders.
Procedures for restoring from any type of backup:
IMPORTANT: Do not restore over the existing data folder. This can result in corrupting data and/or intermingling files from different time periods. Instead, rename the existing data folder and then restore the entire data folder to the same location with the same name. The end result should have the exact same path as the original data folder that was renamed (for example C:\ProgramData\Sage\Timberline Office\9.5\Data\companyname).
- Instruct all operators to exit all Sage 300 Construction and Real Estate applications.
- Verify that you have a current backup of the data folder you want to restore. This is to retain the folder and its contents in case the backup media cannot be properly restored.
- Restore everything relating to the Sage 300 Construction and Real Estate data for the company from the backup. The entire data set should be restored from the same time period. See How do I restore a backup that I created using File Tools? (Pervasive) for information on restoring a backup created with the Sage 300 Construction and Real Estate File Tools utility.
- Run a few tests on the data after it has been restored (for example, print reports, look at inquiries and setup windows, etc).
- Users can begin processing again. Remember, if the backup was from a prior time, you must redo all the processing required to bring the data files back to the correct current state.