| How to use File Doctor to fix corrupt data files |
Resolution | 1. Prerequisite - Have all users exit all Sage applications and restart the File Server
NOTE: This step can resolve corruption messages without running the File Doctor - Verify that the free disk space is twice the size of the file you're fixing
- Review information for locked files for low disk space
2. Prepare to use the File Doctor - Log in to the Sage file server with the admin user.
- Stop the Replication if using Mobile Projects or SQL Replicator.
- Back up your company data.
3. Use File Doctor to fix your data files NOTE: When you review the File Doctor journal, not all suggested fixes are good. If you're uncertain, contact support. Some issues require restoring all files from a backup and fixing the restored files. -
Open Sage Desktop. -
Go to Applications, Common Tasks, Tools, and File Doctor. -
Select the Current data folder to fix specific files. -
In the Tasks section, select the Fix and compact bad files and Compact good files checkboxes. -
Then, select the desired files in the Files list. - Under Printer Information, click Printer Setup.
- Select Print to file and click OK.
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Click Start to begin fixing the files. -
In the Print File Selection window, type a name for your summary report and click Save. -
Review your report to ensure all the fixes and any data loss. NOTE: If you printed the report to a file, view and print the file from the File, Printouts menu. -
Restart Replication if using Mobile Projects or SQL Replicator. [BCB:156:Chat 300 CRE US:ECB]
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