Required permissions for Windows account assigned to MyAssistant services.
Description
Cause
Resolution
[BCB:3:Network warning:ECB]


[BCB:4:Operating system warning:ECB]


The Windows user being used to logon to the ISD services must have full control of:


File or folder

Explanation

Company data folder (Accounting)

The company data folder is located on server where you installed Accounting and Management Products.

[Drive]:\Program Files (x86)\Timberline Office folder

This folder is located on the file server, terminal server, and workstations where you installed Sage Timberline Office. It is the default installation location for Sage Timberline Office. However, depending on your system configuration, your company may have renamed this folder or installed it to a different location.

[Drive]:\Program Files (x86)\Innovative Software Design

This folder is located on the file server, terminal server, and workstations where you installed Sage MyAssistant. It is the default installation location for Sage MyAssistant. However, depending on your system configuration, your company may have renamed this folder or installed it to a different location.

[Drive]:\Users\[username] folder

This folder is located on the server. Typically, the user has full control of this folder by default.

[Drive]:\Users\All Users folder

This folder is located on the server. Typically, the user has full control of this folder by default.

[Drive]:\ProgramData\Sage\Timberline Office

This folder is located on the server or host machine where you use Accounting and Management Products. This folder must be shared. Sage Timberline Office installs necessary files to this folder and requires that all users have full control permissions to this folder and all of its subfolders. To view hidden folders:

  • Open Windows Explorer.
  • Select Organize, Folder and Search Options.
  • On the View tab, select Show hidden files and folders.

[Drive]:\ProgramData\Innovative Software Design

This folder is located on the server or host machine where you use Sage MyAssistant.

[Drive]:\Windows\Temp

This folder is located on any machine that has a Windows operating systems. It is possible that this folder has been redirected.


Registry Keys
Note: Verify that Sage MyAssistant operators have full control of the following Windows registry keys on the file server and on any workstations or terminal servers. Propagate full control to all subkeys. Contact your system administrator for assistance before you modify Windows Registry permissions.

  • HKEY_Current_User
  • HKEY_Local_Machine\Software\Innovative Software Design OR HKEY_Local_Machine\Software\Wow6432Node\Innovative Software Design
  • HKEY_Local_Machine\Software\Timberline OR HKEY_Local_Machine\Software\Wow6432Node\Timberline
  • HKEY_Local_Machine\Software\Pervasive Software OR HKEY_Local_Machine\Software\Wow6432Node\Pervasive Software
  • HKEY_Local_Machine\Software\ODBC OR HKEY_Local_Machine\Software\Wow6432Node\ODBC

The user must also be able to logon as a service.

Steps to duplicate
Related Solutions

MyAssistant Required Permissions.

MyAssistant tasks fails (ISD services require domain admin credential)