| MyAssistant tasks fails (ISD services require domain admin credential) |
Description | When you review the Application Event Viewer on the server, it may show these error variations: - ISD.DataLayer.SqlManager.ReadDataSetException: Unable to open table
- ERROR 42S02 SimbaSimbaEngine ODBC DriverDRM File LibraryNo such table or object
- Error: DataDriverException Unable to open table
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Cause | The MyAssistant ISDAdminTaskService and ISDAdminSenderService services do not have proper permissions to read Pervasive/Actian data.The ISD services may need to be restarted. |
Resolution | Add an administrator credential to the ISDAdminTaskService and ISDAdminSenderService services. - Log on the MyAssistant server as an administrator.
- Click Start, Run (or Search programs and files for newer operating systems), and type: services.msc
- Press Enter to open the Windows services.
- Locate ISDAdminTaskService and ISDAdminSenderService and double-click on each to open the properties window.
- Stop and start the 2 services. Test the condition if it fails then.
- Click the Log On tab.
- In the This account field, if you know the domain, type in the domain administrator account, such as MyDomain\Administrator where MyDomain is whatever your network domain is. This account cannot be a local administrator account, and must belong to the domain. If you know the domain and type in the correct [domain]\[username] account, skip the remaining steps and simply click OK and restart both ISD services.
- If you do not know what the domain is, check with your IT contact. If you have an idea of what it might be, click Browse.
- In the next window, click Locations, Entire Directory, and click to highlight your domain, and then click OK.
- In the Enter the object name to select window, type in the domain administrator username and click Check Names. Select the correct username if prompted.
- Click OK and type in the correct password. Click OK again.
- Restart both ISD services.
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